Refund & Return Policy

Refund Policy

At orchDec. your happiness as a customer is important to us, so all of our products come with a 90 Day 100% Guarantee. If you are not happy with your purchase within 90 days of receiving it, we will do our best to make sure you are happy with our resolution. 

Any refunds will be credited back to the original payment method, typically within 3-5 business days.

Contact us at hello@orchdec.com, and we will promptly respond to your inquiries. 

Broken Or Damaged Item Policy

  • If any item arrives broken or damaged, please send a picture to hello@orchdec.com with the order number so that we can replace the item at our cost.

Cancellation Policy

  • Due to the personalized nature of our products, we have a 24 hour cancellation policy. Any cancellation requests submitted after 24 hours of the order can not be approved.

Return Policy

  • Understandably, because all of our products are personalized and can not be re-used, we do not accept returns. What we can do is send you a new, personalized product, or offer a refund after the original order has been delivered.

Customer Error Policy

  • Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.